Community Outreach

SID provided services on supporting federal agencies in processing complaints of discrimination, measuring and reporting CR performance, maintaining a comprehensive system of accountability, managing and measuring plans such as United States Department of Agriculture (USDA) ’s Affirmative Employment Plans, analyzing and reporting on workforce trends, and assessing compliance with statues, executive orders, regulations and directives.  SID also provided support on responding to public and private inquiries. 

SID also supported the USAF Public Affairs Office in support of the Aviation Events Support program, including:  

	We responded to requests for aviation events, such as fly-overs, from the public.
	We received inquiries through e-mail, regular mail, web and by telephone and responds to these requests in a timely fashion (within 48 hours), and tracked all inquiries for statistical reports and analysis.
	We used Microsoft office products to track compliance and performance on this task.
	We also collected performance and customer satisfaction metrics of the operations to measure the level and quality of support. The metrics analyzed include the number of requests and inquiries received and recorded in the tracking databases, tracking requests and inquiries from receipt to completion, time required to complete a response to the requests, results of QA of draft responses, and feedback from people making the requests and inquiries. This assessment defined performance metrics for SID resources.