Systems Integration & Development, Inc

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Help Desk and End-User Technical Support

 Success Stories

SID offers onsite three-tier help desk support to the DOL, which includes:

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Maintaining PCs, printers, printer servers, portable workstations, laptops, video telecommuting, and other IT equipment. 

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Deployment of HEAT infrastructure to provide Tier I, II, and III help desk support for 5000 employees across the enterprise that consisted of seven offices throughout the United States. 

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We also employ HEAT to log and track help calls at the DOL to analyze trends in the network and create a database of user solutions. 

We provide similar services at NOAA and USGS using HEAT infrastructure. We supported Lockheed Martin Help Desk using Remedy infrastructure.

 

 

 

 

 

 

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