SID has a long history of providing innovative state-of-the-art infrastructure and operations and management solutions to federal government and commercial clients.
We have created and maintained environment-wide infrastructures that include a number of highly scalable and integrated systems including databases, servers (clustered and virtual), operating systems, telecommunications including PBX management, and web portals. We back every service with secure, efficient disaster recovery, continuously protecting your assets from unforeseen events.
Our dedicated IT professionals carefully oversee the use and construction of your environment’s infrastructure with decades of experience in system administration and network management. We are experienced with network-secured NOCs and have implemented Helpdesk support systems designed to locate operational issues and provide swift resolutions.
Infrastructure Capabilities
- Data Center Operations
- Network Management
- System Administration
- Database Administration
- Messaging Services
- Network Operations Center (NOC)
- System Assessments (Functional, Performance and Security)
- Help Desk Support
- System Architecture Design and Development
- System Security
- Telecommunications
- PBX Management and Operations
- Cabling and Wiring
- Data Center Relocation/Moves
- Disaster Recovery/ Backup and Restore
- Web Operations
Infrastructure Methodologies
- Information Technology Infrastructure Library (ITIL)
- Cloud Computing
- Service Level Agreements Establishment and Management
- CoBit
Tools
- Microsoft System Management Server
- IBM Tivoli
- Computer Associates Unicenter
- BMC Service Desk Express
- Hewlett Packard OpenView
- BMC Remedy
- Heat
- Sniffer
- CA ARCserve
- PBX
- AVAYA
- McAfee
- Symantec
- What’s Up Gold
- Intrusion Detection
